Who can move a Policy record from Review into the next state?

The named policy owner possesses the authority to move a Policy record from the Review state into the next state. This responsibility aligns with the workflow management in ServiceNow, where specific roles are assigned particular tasks to ensure a streamlined process. The policy owner is typically the individual accountable for that specific policy, and as such, they are entrusted with the decision-making power regarding its progression through the various stages of its lifecycle.

In contrast, while other roles such as the system administrator, compliance manager, or any reviewer play important roles in the governance and oversight of policies, they do not have the direct authority to advance the policy without the named owner’s input or consent. The system administrator mainly manages the overall system settings, the compliance manager oversees compliance aspects, and reviewers contribute feedback but lack the definitive authority assigned to the policy owner for moving the record forward past the Review stage. This delineation of roles helps to maintain accountability and clarity in policy management processes.