Which ServiceNow roles can manually move a Control record into the Monitor state? (Choose two.)

The ability to manually move a Control record into the Monitor state is generally associated with specific roles that possess the necessary permissions to oversee and control compliance activities. The System Administrator typically holds the highest level of access within ServiceNow, which includes the capability to change the state of Control records as needed. This role is designed to manage and configure the overall instance, including permissions for various records and applications.

The Control Owner, on the other hand, is specifically tasked with managing the control they own, which often includes monitoring and reporting on its effectiveness. This role typically has access to perform actions related to the control but may not have the same level of comprehensive permissions as the System Administrator.

While the Compliance Manager and Process Owner have significant roles in risk and compliance management, their responsibilities may not extend to being able to alter the state of Control records directly, depending on the specific configurations of the ServiceNow instance.

In this context, the System Administrator's elevated privileges make it clear why they are one of the roles able to transition a Control record into the Monitor state, ensuring that all compliance oversight can be effectively managed and maintained.