What would you use to accommodate a customer's unique process around policy approvals requiring a second layer of approval?

Creating a new workflow in the workflow editor is the most effective way to accommodate a customer's unique process around policy approvals that require a second layer of approval. The workflow editor in ServiceNow allows for the design of complex approval processes with customizable stages. By utilizing this tool, you can define various approval steps, establish conditions for reaching each stage, and ensure that the appropriate stakeholders are notified when an action is required.

This approach provides flexibility and the ability to visually map out the entire approval process, ensuring that all necessary layers of approval are included and managed correctly. It also allows for more straightforward maintenance and updates to the workflow as needed over time, accommodating any future changes to the approval criteria or the stakeholders involved.

While creating new fields, notifications, related lists, or UI actions can each contribute to approval processes, these solutions typically lack the comprehensive control and oversight that a dedicated workflow provides. Workflows are specifically designed to manage complex scenarios like multi-tiered approvals efficiently, making them the ideal choice for the situation presented.