What is the purpose of a policy exception in ServiceNow?

The purpose of a policy exception in ServiceNow is to allow temporary non-compliance with a policy. Policy exceptions are necessary when there are valid reasons for not adhering to a specific policy, often due to unique circumstances that require flexibility. This could include situations such as critical business needs, unforeseen technical challenges, or temporary conditions impacting compliance.

By formally allowing an exception, organizations can manage risk appropriately while still pursuing necessary business objectives. This process ensures that there is a documented acknowledgment of the deviation from established policies, which helps maintain transparency and accountability.

The remaining options do not accurately capture the essence of a policy exception. Enforcing strict adherence to policies contradicts the nature of exceptions, which aim to provide flexibility rather than rigidity. Reporting security incidents and recording identified risks, while important aspects of risk management and compliance, are separate processes and do not pertain directly to the concept of policy exceptions.