What are the three actions an implementer needs to configure confidentiality?

The correct answer involves enabling the "Confidential" checkbox, completing the allowed users, and completing the allowed groups. This process is essential for configuring confidentiality within ServiceNow as it directly relates to how sensitive data is handled and who has access to it.

Enabling the "Confidential" checkbox is the first critical step as it marks a record or data set as sensitive. This designation is fundamental for ensuring that any data classified as confidential is treated with the necessary security controls.

Completing the allowed users and allowed groups is equally important. By specifying which users and groups are permitted access to confidential information, you can effectively restrict data visibility and ensure that only authorized personnel can view or interact with sensitive records. This level of control is vital for maintaining compliance with various data protection regulations and for safeguarding an organization's proprietary information.

Other options provide valuable actions or considerations but do not focus specifically on configuring confidentiality in the direct manner outlined in the correct answer. For instance, creating custom roles or setting record ACLs might pertain to broader security configurations rather than the specific actions required for establishing confidentiality. Similarly, training staff and monitoring compliance relates to ongoing management rather than the initial setup process needed for confidentiality. Defining data use cases and establishing security protocols are crucial elements of a comprehensive