Upon rejection, to which state does the engagement return in ServiceNow?

When an engagement is rejected in ServiceNow, it typically returns to the "Fieldwork" state. This state represents the ongoing process of gathering and analyzing information before the engagement can be fully approved and finalized. The "Fieldwork" state allows for further actions to be taken to address the concerns that led to the rejection, such as revising the engagement details or addressing deficiencies that need to be corrected.

The other states mentioned would not be appropriate for a rejected engagement. "Follow Up" usually relates to a subsequent phase intended for checking in or ensuring all actions are aligned post-engagement, but doesn't denote the initial phase of ratifying the engagement itself. "Closed" signifies that the engagement has been fully concluded and no further actions are needed, which would not apply in the case of a rejection. "Approved" denotes that the engagement has been successfully validated and can proceed, contradicting the notion of an engagement being rejected. Thus, returning to the "Fieldwork" state allows for further amendments and improvements following rejection.